It Original Engrish--This site occured 1996
Is your site secure?
Your ecommerce transactions occur within Yahoo! Store, and your payment processing
is handled by PayPal, both using industry-standard SSL encryption. For Yahoo!
Store's general security statement, please
click here. For more on PayPal security, click
here. If you have questions about secure commerce, please contact customer
service using our customer service page.
I can't add
more than one item to my shopping cart. What's going on?
If you can't add more than one item to your shopping cart, you probably need
to enable cookies on your web browser. Cookies, small bits of information
stored on your computer by your web browser, do not contain personal information
or
otherwise compromise your privacy. If enabling cookies doesn't work, you
can try accessing the site with a different browser, or contacting customer
service
to place an order.
What forms of payment do you accept?
We accept major credit cards and PayPal. We do not accept payment by check,
money order or purchase order, and we do not accept orders through the
mail. Please
note that online orders may be executed with real-time credit card processing,
and your card may be charged before your order ships.
What is the "card verification
number"?
If you're paying with Visa or Mastercard you must provide the credit
card verification number in order to place your order. This is the three-digit
number located on the far right side of the signature line, on the back of
your card. For American Express, it's the four digits on the front of the card.
If
you cannot read this number on your card, please contact your issuing bank
or financial institution. We cannot accept orders without this number.
There
seems to be an issue with my credit card, but I don't think there's a problem
with it. What's going on?
Your card might be declined for various reasons. Please check to make sure
that the name and address entered in the "Billing Information" field are entered
exactly as this information appears on the statements you receive from the
issuing bank
or financial institution. Also, confirm that the credit card number, expiration
date and card verification number are correct. If this doesn't work, please
contact your issuing bank or financial institution to verify your information,
and make
sure there are no holds placed on your account. If trouble persists, please
fill out the customer service form here.
Is my personal information
kept private?
We do not resell or distribute your addresses, phone number, email address
or any other personal information to anyone. Your phone number and email address
will only be used if we, or the courier delivering your package, need to contact
you with a question about your order. As a Yahoo! Store, we are also bound
by
Yahoo! Store's policies, as outlined here: http://store.yahoo.com/guide.html.
Can
I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible.
Because of this, we cannot change or cancel your order once it has been submitted.
Please be sure to check all information very carefully before placing your
order.
When
will my order ship out?
Most orders of in-stock merchandise ship out 1-2 business days after you place
your order, although sometimes it might take longer. We do not ship on weekends
or on these holidays: New Year's Day, Memorial Day, Independence Day, Labor
Day, Thanksgiving and the day after Thanksgiving, Christmas Eve, Christmas
Day, and
New Year's Eve.
Orders shipped via USPS will not ship on holidays observed
by the Postal Service, such as President's Day, Martin Luther King Day, etc.
Please note that all print-on-demand items (planned in September at Engrish.com)
require a 3-4 business day processing period. If you have selected a print-on-demand
item as part of your order, your entire order will likely ship out from our
warehouse 3-4 business days after you place your order. Expedited/rushed production
is
not available for print-on-demand items.
What happens if I order something
out of stock?
We work hard to prevent this from happening. Occasionally, however, orders
will slip through that contain out-of-stock items. In these instances, we reserve
the right to cancel either the out-of-stock item(s) or your entire order; we
will, of course, also issue a refund to your credit card for any items we cannot
ship. We will also contact you to let you know that we have modified your order.
What
delivery methods do you offer, and how long do they take?
Standard Shipping, which uses UPS Mail Innovations, typically takes 3-7 business
days for delivery. If your shipping address is a PO Box or an APO/FPO address,
your order will be shipped via the US Postal Service. When using an expedited
shipping method such as UPS 3-Day or UPS Next Day, please remember that our
warehouse requires one business day for order processing. Thus, expect a UPS
Next Day shipment
to arrive two business days after the order was placed. For 3 Day, look for
the package after 4 business days. Orders shipped via UPS will not be delivered
on
Saturday, Sunday, or national holidays. Also, please note that UPS does not
ship to PO Boxes. International Shipping usually takes 2-5 weeks for delivery,
although
these orders sometimes take longer due to delays in customs. International
and military orders may experience delays in shipping due to inbound and outbound
processing. No tracking information is available for orders shipped outside
the
United States via Canada Standard or International Standard ship methods. We
also offer UPS Worldwide Expedited shipping, which usually takes 3-7 business
days to arrive.
Can I get my package delivered on the weekend?
No, we do not offer weekend delivery. However, the US Postal Service does deliver
some items on Saturdays, so if you choose Standard Shipping, your order might
arrive on a Saturday with your regular mail delivery.
How much do the different
shipping methods cost?
These vary based on the weight of the items in your order and the ship method
you select. Rates are calculated before checkout is complete, so feel free
to try multiple methods for the best fit. To see different ship rates before
you
complete checkout, simply click the "Apply" button next to the "Shipping Method" drop-down
box, and you will see you new order totals on the right side of the checkout
screen.
Where is my order?
Tracking information is available through your order information page; this
link is available in your order confirmation email. Please note that some Standard
Shipping orders and International Shipping orders do not have tracking numbers
assigned to them. Your order should arrive to your location with respect to
the
shipping timelines above under "What delivery methods do you offer, and how
long do they take?"
My order has already shipped. Can I have the delivery address
changed?
We cannot change the shipping address for orders that have already gone out,
and the US Postal Service is not able to change delivery addresses once an
order has been shipped. UPS can occasionally change the shipping address, but
not very
often. You can contact them at 1-800-PICK-UPS, with your tracking number, to
see if your address can be changed, but the chances they'll be able to do it
are low, and changing the address will almost always delay the delivery for
a few days.
Can you tell UPS to leave my order on my porch if I'm not home to
receive it?
The decision on whether to leave a package outside your home belongs to the
UPS driver. Most likely, if you're not home, the driver will leave the package
in
a safe location, if one is available. We don't have any way of instructing
the UPS driver to leave your package by your house if you're not in, however;
the
decision is theirs.
Does UPS expedited shipping come with a guarantee?
If your order arrives later than it should have, please contact us via the
customer service web form available here. We are not responsible for delivery
delays caused
by inclement weather. Please keep in mind that UPS expedited shipping refers
to the time in shipping, and not the total time it will take to receive your
order. All orders require a processing period of 1 business day (3-4 business
days for orders with print-on-demand items) – so if you place a Next Day
Air order for an in-stock item on Friday, it will probably ship out on the
following
Monday and arrive on Tuesday.
Can I place an order and pick it up at your
warehouse?
Sorry, all orders must be sent through the mail.
Will I be charged a customs
fee for my order?
All orders shipped outside the United States may be assessed customs fees by
the government of the destination country. The shipping fees we charge for
your order do not include custom fees. If you're unsure of your country's laws
and
policies regarding customs fees, please contact your local customs office.
We strongly recommend you familiarize yourself with the customs charges in
your
country before you place an order. We are prohibited by law from declaring
ordered merchandise as "Gift" on customs forms.
How can I contact customer service?
Please contact our customer service department by filling out and submitting this
online form.
Can I return or exchange an item I've purchased?
Items in their original condition may be returned within 30 days of purchase
for a full refund or an exchange. Note that the shipping fee is not refundable.
We cannot accept clothing that has been worn or washed for returns or exchanges.
Please return the items in the original shipping container with original
packing materials to:
Engrish.com Returns 800 Interchange Blvd. Suite 102 Austin, Texas 78721