Is your site secure?
Your ecommerce transactions occur within Yahoo! Store, and your payment processing is handled by PayPal, both using industry-standard SSL encryption. For Yahoo! Store's general security statement, please click here. For more on PayPal security, click here. If you have questions about secure commerce, please contact customer service using our customer service page.
I can't add
more than one item to my shopping cart. What's going on?
If you can't add more than one item to your shopping cart, you probably need to enable cookies on your web browser. Cookies, small bits of information stored on your computer by your web browser, do not contain personal information or otherwise compromise your privacy. If enabling cookies doesn't work, you can try accessing the site with a different browser, or contacting customer service to place an order.
What forms of payment do you accept?
We accept major credit cards and PayPal. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
What is the "card verification
If you're paying with Visa or Mastercard you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. For American Express, it's the four digits on the front of the card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.
seems to be an issue with my credit card, but I don't think there's a problem
with it. What's going on?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account. If trouble persists, please fill out the customer service form here.
Is my personal information
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order. As a Yahoo! Store, we are also bound by Yahoo! Store's policies, as outlined here: http://store.yahoo.com/guide.html.
I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order.
will my order ship out?
Most orders of in-stock merchandise ship out 1-2 business days after you place your order, although sometimes it might take longer. We do not ship on weekends or on these holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
Orders shipped via USPS will not ship on holidays observed
by the Postal Service, such as President's Day, Martin Luther King Day, etc.
Please note that all print-on-demand items (planned in September at Engrish.com) require a 3-4 business day processing period. If you have selected a print-on-demand item as part of your order, your entire order will likely ship out from our warehouse 3-4 business days after you place your order. Expedited/rushed production is not available for print-on-demand items.
What happens if I order something
out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
delivery methods do you offer, and how long do they take?
Standard Shipping, which uses UPS Mail Innovations, typically takes 3-7 business days for delivery. If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service. When using an expedited shipping method such as UPS 3-Day or UPS Next Day, please remember that our warehouse requires one business day for order processing. Thus, expect a UPS Next Day shipment to arrive two business days after the order was placed. For 3 Day, look for the package after 4 business days. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays. Also, please note that UPS does not ship to PO Boxes. International Shipping usually takes 2-5 weeks for delivery, although these orders sometimes take longer due to delays in customs. International and military orders may experience delays in shipping due to inbound and outbound processing. No tracking information is available for orders shipped outside the United States via Canada Standard or International Standard ship methods. We also offer UPS Worldwide Expedited shipping, which usually takes 3-7 business days to arrive.
Can I get my package delivered on the weekend?
No, we do not offer weekend delivery. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery.
How much do the different
shipping methods cost?
These vary based on the weight of the items in your order and the ship method you select. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit. To see different ship rates before you complete checkout, simply click the "Apply" button next to the "Shipping Method" drop-down box, and you will see you new order totals on the right side of the checkout screen.
Where is my order?
Tracking information is available through your order information page; this link is available in your order confirmation email. Please note that some Standard Shipping orders and International Shipping orders do not have tracking numbers assigned to them. Your order should arrive to your location with respect to the shipping timelines above under "What delivery methods do you offer, and how long do they take?"
My order has already shipped. Can I have the delivery address
We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they'll be able to do it are low, and changing the address will almost always delay the delivery for a few days.
Can you tell UPS to leave my order on my porch if I'm not home to
The decision on whether to leave a package outside your home belongs to the UPS driver. Most likely, if you're not home, the driver will leave the package in a safe location, if one is available. We don't have any way of instructing the UPS driver to leave your package by your house if you're not in, however; the decision is theirs.
Does UPS expedited shipping come with a guarantee?
If your order arrives later than it should have, please contact us via the customer service web form available here. We are not responsible for delivery delays caused by inclement weather. Please keep in mind that UPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1 business day (3-4 business days for orders with print-on-demand items) – so if you place a Next Day Air order for an in-stock item on Friday, it will probably ship out on the following Monday and arrive on Tuesday.
Can I place an order and pick it up at your
Sorry, all orders must be sent through the mail.
Will I be charged a customs
fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you're unsure of your country's laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as "Gift" on customs forms.
How can I contact customer service?
Please contact our customer service department by filling out and submitting this online form.
Can I return or exchange an item I've purchased?
Items in their original condition may be returned within 30 days of purchase for a full refund or an exchange. Note that the shipping fee is not refundable. We cannot accept clothing that has been worn or washed for returns or exchanges. Please return the items in the original shipping container with original packing materials to:
Engrish.com Returns 800 Interchange Blvd. Suite 102 Austin, Texas 78721